Call-out Fees.

Our call-out fees are within normal working hours 8am – 5pm.

For our “out-of-hours” call-out fees click here.

From £108 incl VAT (includes first 1 hr) From £450 inc VAT minimum 4 hours

Hourly Rate Work

The total charge to the Customer shall consist of the cost of materials supplied by the Company and the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable. All charges include VAT at the prevailing rate except in cases where the work carried out is zero rated.

Fixed Rate Work

This shall be given as a firm cost, (manifest errors exempted) including Labour & Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs are plus VAT at the prevailing rate.


All Materials and goods supplied by the Company shall remain the property of Heathlands Heating Services Ltd until the full invoice has been paid in full by the client. Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the Company.

Material Collection.

Collection of non-stock items is chargeable but:

  • Time must be kept to a minimum & reasonable.
  • If the collection time is likely to exceed 45 minutes the customer must be additionally informed of the circumstances.
  • Only one engineer is allowed to leave the job to collect parts.

The Guarantee.

The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is Subject to misuse or negligence and if Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability or guarantee suitability of materials supplied by the Customer & will accept no liability for any consequential damage or fault. The company will not guarantee any work in respect of blockages in waste & drainage systems etc or any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. The customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or Gas Warning Notice issued.

As a company.

The Company reserves the right to refuse or decline work at its own discretion.

Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.