We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints policy linked below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible in order that we can rectify any problems as soon as possible. You can do this by either calling us on 01252 645589 or write to us at Unit 22, Finns Business Park, Mill Lane, Crandall, Surrey, GU10 5RP or email us at [email protected]
We aim to respond within 5 working days with acknowledgement of receipt of your complaint, you can expect a full response within 20 working days thereafter and where possible, we will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website…