COMPLAINTS PROCEDURE

We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints policy linked below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible in order that we can rectify any problems as soon as possible. You can do this by either calling us on 01252 645589 or write to us at Unit 22, Finns Business Park, Mill Lane, Crandall, Surrey, GU10 5RP or email us at [email protected]

We aim to respond within 5 working days with acknowledgement of receipt of your complaint, you can expect a full response within 20 working days thereafter and where possible, we will provide you with a date to remedy any issues raised.

Alternative Dispute Resolution

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website…

CLICK HERE!

COMPLAINTS POLICY

If you do have cause to make a complaint about any aspect of dealing with Heathlands Ltd, we would like to refer you to our Complaints Policy and the Process flow diagram so that you can see and understand what to expect in how we will handle your complaint.

Complaints Policy
Complaint Form
Heathlands Ltd Complaints Process Flow

OFFICE LINE

01252 645589

EMERGENCY

07825 336906 / 07487 835234

WORKING HOURS

8:00am – 5:00pm

OFFICE LINE

1.800.555.6789

EMERGENCY

1.800.555.0000

WORKING HOURS

9:00am – 6:00pm